Browse by Subject
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Customer retention: a case study of LPPKN clinical services
Item Type: Conference or Workshop Item
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Year: 00/00/2014
Abstract: This is a descriptive study intended to identify the main factors which contribute to the customer retention among the “Clinical Clients” of National Population and Family Development Board or LPPKN. The study focused on three variables to check on the level of influence, affect and effect to the process of customer retention. Those variables are service branding, perceived value and service quality. The study also covered the impact and influence of the demographic element to the service branding, perceived value and service quality in the process of customer retention. This study was conducted at the LPPKN Clinics in Klang Valley and Seremban. Understanding and fulfilling the customers need will contribute to retaining existing customers and reduce the customer switching intentions. The research findings show there is a positive relationship between perceived value and service quality with customer retention. Nevertheless relationship between service branding and customer retention is not supported for the LPPKN clinical setting. Analysis on the demographic factor showed that, it has a significant influence in regard to service branding, perceived value, services quality and customer retention. The output of the study will be helpful to managers and marketers of the clinical service to understand the customer needs, priority and expectations. Furthermore the findings of the research will enable the managers and policy makers to take necessary actions in their marketing and operational planning to stay competitive and maintain a stable income for a long term. This study will also help LPPKN Clinics to improve service quality, increase number of clinical clients, facilitate the process of customer retention and in long term improve financial performance.
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Migration and development in Malaysia: the impact of immigrant labour in the manufacting sector, 1986-2010
Item Type: Conference or Workshop Item
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Year: 00/00/2014
Abstract: The heavy reliance on immigrant labour in manufacturing remains a contentious issue and we address three concerns with respect to their impact are did they displace native workers or complement them? Did their influx impede real wage growth? And did they lower real productivity growth? We found that immigrants complemented local workers in the initial phase when a labour shortage emerged at prevailing wage levels but displaced them in later periods because employers favoured them due to significant non-wage cost savings. Finally, the contention that immigrant labour use contributed to keeping productivity low found some support. In the light of these findings we discuss policy options with respect to immigrant workers.
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Population projection for development planning in Malaysia
Item Type: Conference or Workshop Item
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Year: 00/00/2014
Abstract: The purpose of this paper is to identify the data needs, and provide projected population figures, disaggregated by age and other characteristics, which may be used by planners from the government and the industry for planning purposes. Specifically, the paper seeks to illustrate the requirements for education, health and economic sectors in terms of human resources, infrastructure and expenditure to meet the needs of the population.
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Sharing responsibilities
Item Type: Article
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Year: 00/00/2014
Abstract: Traditionally, women have assumed the role of the caregiver, while husbands sought to provide financial support for their families. Society has come a long way since and women are now leaders and working professionals in their own right.
Increasingly, the domain of marriage is becoming a partnership between husband and wife. Household responsibilities and domestic affairs are no longer a one-way street, but are managed together and shared.
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Defining child abuse and neglect
Item Type: Article
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Year: 00/00/2014
Abstract: Abuse and neglect are terms that are often used interchangeably. However, these terms represent two different types of abuse- abuse occurs when a person acts against a child (e.g. physical abuse) while neglect occurs when a person fails to act for a child (e.g. leaving a child at home without care.
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Outsourced parenting
Item Type: Article
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Year: 00/00/2014
Abstract: Housemaids have become an integral part of family life in Malaysia, some may say it’s a necessity – they provide much needed support to parents who often don’t have extended family around to assist with childcare or dual career parents who are often left with little choice and require help as well as support to carry out their family responsibilities.
It’s fair to say that commitment and devotion towards a successful career and rearing a child requires both sacrifice and no small amount of resolve and effort for either to work out in tandem. These and other factors prompt most parents to employ a housemaid, helper or caregiver to assist them in carrying out their roles and responsibilities. The notion being that maids would provide assistance to much needed help around the house and allow parents more freedom and time to spend with their children.
From things like potty training, to swimming and riding a bicycle, from learning not to bully other kids to learning from mistakes and forgiving other people for them. All these are lessons that can be outsourced to maids, helpers or even professionals. But just because it can, doesn’t mean that it should.
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Hassle free travel with your kids
Item Type: Article
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Year: 00/00/2014
Abstract: Pick a destination with something for everyone to enjoy. A tour may seem like an easy way to see everything, but take it easy and don’t pack your tour schedule with too many activities especially if you have babies and toddlers with you. The key is to remain flexible.
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Bringing up mentally challenged children
Item Type: Article
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Year: 00/00/2014
Abstract: Children who are mentally challenged are often referred to as being intellectually disabled. It is characterized by below-average intelligence or mental ability (i.e. learning, reasoning, problem solving, etc.) and a lack of adaptive behaviour required for day-to-day living (i.e. interpersonal skills, self-esteem, ability to follow rules/obey laws).
Numerous factors can facilitate its onset, but more noticeably; genetic predisposition (i.e. Down Syndrome), complications during pregnancy or childbirth (substance abuse), injury (i.e. near drowning), trauma (i.e. severe parental neglect) or an infection (i.e. meningitis).
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Assessment of the status of implementation of the ICPD-POA
Item Type: Newsletter
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Year: 00/00/2014
Abstract: The International Conference on Population and Development (ICPD) held in Cairo in 1994 was a landmark in the population and development field. At this conference 179 countries, including Malaysia, adopted a 20-year program of action known as the Program of Action of the International Conference on Population and Development (ICPD-PoA). The overriding objective is to raise the quality of life and individual wellbeing and to promote human development by recognizing the complexity of the interrelationships between population and development. Malaysia has achieved most of the goals set in the ICPD-PoA. Key enabling factors such as political stability, efficient civil service, harmonious social environment, unity and strength in diversity, educated and trained workforce, abundant natural resources and effective partnership with stakeholders and NGOs contributed to the success.
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