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Results for Item type : "Conference or Workshop Item"
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Customer retention: a case study of LPPKN clinical services
Item Type: Conference or Workshop Item
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Year: 00/00/2014
Abstract: This is a descriptive study intended to identify the main factors which contribute to the customer retention among the “Clinical Clients” of National Population and Family Development Board or LPPKN. The study focused on three variables to check on the level of influence, affect and effect to the process of customer retention. Those variables are service branding, perceived value and service quality. The study also covered the impact and influence of the demographic element to the service branding, perceived value and service quality in the process of customer retention. This study was conducted at the LPPKN Clinics in Klang Valley and Seremban. Understanding and fulfilling the customers need will contribute to retaining existing customers and reduce the customer switching intentions. The research findings show there is a positive relationship between perceived value and service quality with customer retention. Nevertheless relationship between service branding and customer retention is not supported for the LPPKN clinical setting. Analysis on the demographic factor showed that, it has a significant influence in regard to service branding, perceived value, services quality and customer retention. The output of the study will be helpful to managers and marketers of the clinical service to understand the customer needs, priority and expectations. Furthermore the findings of the research will enable the managers and policy makers to take necessary actions in their marketing and operational planning to stay competitive and maintain a stable income for a long term. This study will also help LPPKN Clinics to improve service quality, increase number of clinical clients, facilitate the process of customer retention and in long term improve financial performance.
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Migration and development in Malaysia: the impact of immigrant labour in the manufacting sector, 1986-2010
Item Type: Conference or Workshop Item
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Year: 00/00/2014
Abstract: The heavy reliance on immigrant labour in manufacturing remains a contentious issue and we address three concerns with respect to their impact are did they displace native workers or complement them? Did their influx impede real wage growth? And did they lower real productivity growth? We found that immigrants complemented local workers in the initial phase when a labour shortage emerged at prevailing wage levels but displaced them in later periods because employers favoured them due to significant non-wage cost savings. Finally, the contention that immigrant labour use contributed to keeping productivity low found some support. In the light of these findings we discuss policy options with respect to immigrant workers.
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Population projection for development planning in Malaysia
Item Type: Conference or Workshop Item
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Year: 00/00/2014
Abstract: The purpose of this paper is to identify the data needs, and provide projected population figures, disaggregated by age and other characteristics, which may be used by planners from the government and the industry for planning purposes. Specifically, the paper seeks to illustrate the requirements for education, health and economic sectors in terms of human resources, infrastructure and expenditure to meet the needs of the population.
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Pendekatan sokongan keluarga dalam kalangan penjaga warga tua: pengetahuan, kemahiran dan kesejahteraan
Item Type: Conference or Workshop Item
Editor:
Year: 00/00/2013
Abstract: This study is conducted in line with global development (modernization) the impact on the care of elderly parents in their own (informal) families is declining and may worsen in the future. This phenomenon does not only occur in Malaysia but it is a global issue especially in developed and developing countries. Among the causes of this phenomenon are due to the increase in life expectancy of elderly parents (Department of Statistics Malaysia, 2000), the effects of modernization and changes in family structure, increase in divorce rates, reduction in birth rates, geographical movements and globalization.
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Emerging patterns of Indonesia's international population mobility
Item Type: Conference or Workshop Item
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Year: 00/00/2013
Abstract: This paper attempts to examine some new trends in Indonesia’s international migration, both out-migration from and in-migration to Indonesia. More and more Indonesians have moved to other countries to pursue higher education, job opportunities and to settle down. On the other hand, rapid economic growth and the large consumer market have attracted increasing number of foreigners to work and invest in Indonesia. International population mobility is becoming a more important demographic process, with profound ramifications on economic development in Indonesia and other countries, in ASEAN and beyond.
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Migration in Malaysia: social and family impact
Item Type: Conference or Workshop Item
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Year: 00/00/2013
Abstract: This paper highlights the key findings from surveys done by the Ministry of Women, Family and Community Development (MWFCD) and the National Population and Family Development Board (NPFDB). The Survey on the Implications of Employing Foreign Domestic Helpers (FDH) on the Family Institution in Malaysia was conducted by the MWFCD in 2009. The study found that many families rely on FDH for child care and domestic work. Some of the families find that having a FDH has a negative effect on their family relationships while some have no problems with it. The study on Indonesian Migrants in Tawau, Sabah conducted by the NPFDB in 2010 found that the local community in Sabah felt that the presence of Indonesian migrants in their community had both positive and negative effects. The effects of migrants were studied from the perspective of economy, education, health, safety, culture, housing and neighbourhood.
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Immigration to the United States: recent trends and future prospects
Item Type: Conference or Workshop Item
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Year: 00/00/2013
Abstract: The United States is popularly known as a “nation of immigrants.” For recent immigrants and their descendants, this term means that they belong part of a long tradition of peoples who came the United States seeking economic opportunity, fleeing injustice or oppression in their homeland, and a better life for their children. Long term residents of the United States, those who immigration experience is several generations in the past, often have mixed feelings about new immigrants. They may be very proud of their immigrant forbearers from Italy, Poland, or Ireland, but this historical experience does not always generate sympathy for recent arrivals. They often think the new immigrants are somehow different and less deserving than those who arrived in the past. These beliefs about new immigrants are based on assumptions of difference--the recent newcomers have a different religion, a different language, or are from a different country that will make them less likely to assimilate to American society and culture. Then, there is a significant proportion of Americans are strongly hostile to new immigrants – they would like to stop all immigration and even to expel those who are already here, including the estimated 12 million immigrants who do not have any legal standing to be in the US. This ambivalence about immigration, and even hostility to immigrants, is part of the fabric of American society, past and present. Immigrants from around the world have been coming to the United States in large numbers for almost 4 centuries, long before the founding of the nation in 1787. Although immigrants are often welcomed, particularly by family and friends from their homeland, they often encounter indifference and occasional prejudice from long resident Americans. In this overview, I survey the trends in immigration to the United States with a focus on the most recent period. Current levels of immigration are very high, but relative the national population. In fact, the portion of the US population that is foreign born (or the children of the foreign born) was even higher during the first decade of the 20th century and during the 1840s and 1850s. These earlier waves of mass migration generated an extreme levels of American nativism that were much hostile than those at present. There was a significant number of Chinese, Japanese and Filipino immigrants in the late 19th and early 20th century, but the majority originated in Europe. At present, about half of new immigrants come from Mexico and other Latin American countries, and about one-quarter come from Asia, including China, India, Vietnam, and the Philippines. In the 1970s and 1980s, most immigrants settled a few states, particularly California, New York, Texas, Florida, and Illinois. In the 1990s, immigrants spread out to “new destinations,” including small towns and cities in the South and Midwest. They are not the poorest of the poor. Some immigrants arrive with very high educational credentials and play a disproportionate role in the American high tech sector. In general, the children of immigrants do very well in American society, both educationally and economically. Immigrants and their children are also distinctive in terms of their determination to succeed. Of course, not all immigrants are successful. Some join gangs and experience downward mobility. They may even adopt attitudes that reject the goal of social mobility. But, all in all, most empirical research shows that contemporary immigrants are making a positive contribution to American society, just as earlier waves of immigrants did.
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Growth of urban towns in Malaysia
Item Type: Conference or Workshop Item
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Year: 00/00/2013
Abstract: Malaysia has experienced an outstanding growth of urban towns since its formation in 1963. The shift from agricultural to an industrial based economy has inevitably led to rapid physical, social and economic changes. The impact of urban spatial transformation accentuated the growth in the number of urban towns with urban centres increasing in size and expansion of major towns outwards to sprawl into peripheries. This paper highlights the growth of urban towns in Malaysia based on the data available from the 1970, 1980, 1991, 2000 and 2010 Population and Housing Censuses. The data reveals a surge of growth in number from 72 towns in 1980 to 228 towns in 2010. The increase in the growth of urban centres and the urbanization process is the result of spatial transformation, demographic phenomenon and various government measures for a measureable balanced development.
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International migration between ASEAN Australia
Item Type: Conference or Workshop Item
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Year: 00/00/2013
Abstract: International migration is an increasing influence in ASEAN. The 2013 United Nations Population Report indicates that ASEAN had the third fastest growing international migration currently of all world regions over the 2000-13 period. This presentation examines the global context in which this increase in mobility is occurring. It summarises the main elements in this increased importance of migration. It focuses then on recent developments in the migration relationship with Australia. Australian international migration data is of very high quality and allows the movement between ASEAN countries and Australia to be qualified. It detects permanent immigration and emigration as well as non-permanent moves. It is demonstrated that the migration relationship between ASEAN and Australia is emphatically an interacting one. It is a system rather than a south-north movement. The characteristics of migrants are examined and issues of brain drain addressed. The paper considers some policy dimensions of the migration relationship for development in ASEAN.
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