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Improving Marriage Tribunal Framework and Practices
Item Type: Conference or Workshop Item
Author: 
Abu Talib, Mansor and
Jamaludin, Anne Noor Sri Juwaneta and
Che Tak, Khairudin and
Tan, Li Huan and
Md. Nordin, Noradilah and
Saiman, Md Noh and
Kenny Chin, Wei Yi and
Author: 
Editor: 
Year:  00/07/2026
Abstract:  This study looks at the effectiveness of the Marriage Tribunal system for non-Muslim couples in Malaysia and suggests an evidence-based framework to improve its mediation practices. Although the tribunal operates as a mandatory pre-divorce reconciliation mechanism, concerns have been raised about procedural efficiency, professional capacity, and overall effectiveness in the reconciliation process. The study proposes a four-pillar framework consisting of structure, process, practitioners, and performance, along with an Integrated Tribunal Model that introduces a structured, triage-based approach to mediation. This model combines systematic assessment, tailored intervention pathways, and output-based evaluations. Overall, the findings show that while the Marriage Tribunal system has a strong institutional foundation, targeted reforms are needed to enhance its effectiveness, consistency, and responsiveness to the complex psychosocial dynamics of marital conflict.
 
 
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Improving the Marriage Tribunal Process for the Urban Non-Muslim Using Qualitative Research
Item Type: Conference or Workshop Item
Author: 
Teoh, Gaik Kin and
Tan, Joo Siang and
In, Serena and
Saari, Zilal and
Mathew, Juliet and
Lai, Pei Kuan and
R. Subramaniam, Sarada Devi and
Tien, Rui Wen and
Kenny Chin, Wei Yi and
Author: 
Editor: 
Year:  00/07/2026
Abstract:  This study was conducted to suggest improvements to the Marriage Tribunal process for non-Muslim couples living in urban areas, particularly in Kuala Lumpur, through collaboration between LPPKN and the National Registration Department. The study's findings show that the Marriage Tribunal process has quick appointment scheduling, reasonable service costs, professional staff, and follow-up support. However, the Tribunal process faces challenges and constraints such as a lack of clear procedures, high emotional stress among petitioners and respondents, language and communication barriers, and short session durations. The study results indicate that improvements to the Marriage Tribunal process need to be implemented, including providing clearer guidelines at all stages—before, during, and after the tribunal process, digitizing administrative and management processes, continuous training, mental health support for officers involved in proceedings, as well as strengthening counseling, legal, and referral support for couples.
 
 
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Customer journey mapping: a qualitative inquiry of Klinik Nur Sejahtera LPPKN
Item Type: Conference or Workshop Item
Author: 
Abdul Rahman, Muhamad Hilmi and
Abd Rahman, Nur Hairani and
Abd Halim, Khansa' and
Md Yusof, Sofia and
Mohamad Shahir, Syahriah and
Author: 
Editor: 
Year:  00/07/2026
Abstract:  This study uses a qualitative approach aimed at recommending an operational framework for Klinik Nur Sejahtera, focusing on organizational processes, integration of user feedback, and assessment of the existing business model. The framework recommendations in this study highlight the need for an integrated digital health ecosystem and the expansion of a collaborative care network to strengthen the clinic’s structure in terms of service access, financial stability, workforce capacity, service quality, digital engagement, supply chain efficiency, and population health impact. Recognizing Klinik Nur Sejahtera as a community-based healthcare provider, the recommended framework has short-term implications for the clinic’s development from 2026 to 2030, emphasizing the critical intersection between clients, service providers, and opportunities for improving the national family planning services.
 
 
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Pembangunan Model Kerangka Penjagaan Berpusatkan Pesakit untuk Mengatasi Cabaran dan Meningkatkan Keberkesanan Pengesanan Awal Kanser Payudara
Item Type: Conference or Workshop Item
Author: 
Mohd Mujar, Noor Mastura and
Hussain, Hasmah and
Abdullah, Azura and
Yusof@Abdullah Saari, Azianey and
Mohd Yussof, Mohd Azizuddin and
Mazlan, Amirah Hasanah and
Muslim, Azida Azira and
Author: 
Editor: 
Year:  00/07/2026
Abstract:  This study aims to develop a Patient-Centered Care (PCC) framework model to tackle challenges and improve the effectiveness of early breast cancer detection in Malaysia. The study uses a retrospective trend analysis design based on secondary data from the LPPKN Mammogram Screening Program over a 5-year period from 2020 to 2024, involving women aged 35 to 70. Analysis was conducted to identify participation patterns, implementation gaps, sociodemographic factors, as well as the effectiveness of screening and early breast cancer detection. Based on the findings, a PCC framework was developed covering four main domains: service accessibility and availability, patient engagement and empowerment, sociodemographic context, and continuity and coordination of care. This framework provides an evidence-based strategic approach to increase screening participation, strengthen follow-up compliance, and promote early cancer detection. Overall, this study contributes to the improvement of a more inclusive, responsive, and effective national screening system in enhancing women's health outcomes in Malaysia.
 
 
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